Plastipak Setup Operator – 2nd shift
Website BD
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Qualifications
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Minimum 2 years of service experience in the troubleshooting and repair of electronic system
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Good working knowledge of electronics and electro-mechanical devices
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Effective communication and customer service skills
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Working knowledge and practical experience of basic lab test equipment
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Working knowledge and experience of networking set up and troubleshooting
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Shift base position
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Responsibilities
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Respond to customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced by BD
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Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues
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Provide follow-up service by calling customers who have recently had service interactions
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Maintain accurate records and documentation on service tickets
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Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements
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Promotes and ensures a culture of privacy and security related to PHI and HIPPA
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Follow up on shipped parts that require a parts return (RMA)
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Complete service documentation as required
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Contributes to team goals and objectives through active participation
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Promotes Professional Services
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To apply for this job please visit www.google.com.
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