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Plastipak Setup Operator – 2nd shift

March 17, 2023
  • Full Time
  • BD
  • Posted on March 17, 2023
BD

Website BD

Qualifications
•
Minimum 2 years of service experience in the troubleshooting and repair of electronic system
•
Good working knowledge of electronics and electro-mechanical devices
•
Effective communication and customer service skills
•
Working knowledge and practical experience of basic lab test equipment
•
Working knowledge and experience of networking set up and troubleshooting
•
Shift base position
Responsibilities
•
Respond to customer telephone, chat, and email inquiries by providing diagnostic and other assistance on the basic questions and high call volume queue platforms supported and serviced by BD
•
Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues
•
Provide follow-up service by calling customers who have recently had service interactions
•
Maintain accurate records and documentation on service tickets
•
Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements
•
Promotes and ensures a culture of privacy and security related to PHI and HIPPA
•
Follow up on shipped parts that require a parts return (RMA)
•
Complete service documentation as required
•
Contributes to team goals and objectives through active participation
•
Promotes Professional Services

To apply for this job please visit www.google.com.

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